FREQUENTLY ASKED QUESTIONS

Last updated on 2019. 04. 02

TICKETING FAQ

WHEN DO TICKETS GO ON SALE?

Tickets will go on sale Saturday, April 6, 2019, at 10 AM (venue’s local time).

🎟 TORONTO Ticket Link

🎟 VANCOUVER Ticket Link

WHAT AM I PAYING FOR?

Ticket(s) to watch NCT 127’s full concert.

There are no benefits and/or fan engagements included in any of the tickets for NCT 127 WORLD TOUR NEO CITY: CANADA — The Origin.

WHAT IS THE TICKETING PURCHASING LIMIT?

Max 8 tickets per transaction.

WHY IS KPOPME USING THESE TICKET SITES?

We do NOT have any control over which ticketing site(s) are used. Type of ticketing sites is solidly under each venue’s control.

REFUND POLICY

All sales are final.
NO exchange or refunds allowed.

WHAT ARE THE TICKET PRICES?

P1: $245.00 CAD

P2: $195.00 CAD

P3: $145.00 CAD

P4: $95.00 CAD

P5: $75.00 CAD

All prices listed above does NOT include any taxes and/or fees

TICKET LINKS

Toronto (Fri, May 17): On sale Saturday, April 6 @ 10 AM (venue’s local time)

Ticketmaster: https://www1.ticketmaster.ca/event/10005672E6A5518C

 

Vancouver (Sun, May 19): On sale Saturday, April 6 @ 10 AM (venue’s local time)

Ticketleader: https://ticketleader.ca/events/nct-127

ARE ALL TAXES AND/OR FEES INCLUDED?

No, the taxes and/or fees are NOT included in any of the ticket prices on KPOPME’s website and social media.

TICKET OFFICE CONTACT INFO

TORONTO: Ticketmaster
Phone: 1-855-985-4357
http://www.ticketmaster.ca/h/customer-service.html

 

VANCOUVER: TicketLeader
Phone: 1-604-252-3700
https://ticketleader.ca/contact-us

SEATING FAQ

WHERE CAN I VIEW THE SEATING CHARTS?

Toronto seating chart CLICK HERE

Vancouver seating chart CLICK HERE

IS IT A STANDING OR SEATED CONCERT?

Toronto
👉 All Reserved Seating

Vancouver
👉 All Reserved Seating

FAN FAQ

CAN WE BRING GIFTS OR FAN LETTERS?

Unfortunately, no gifts and letters will be accepted.

CAN I BRING FAN SIGNS & SLOGAN BANNERS?

Yes, small sized posters, fan signs, and slogan banners are alright.
Please be mindful of other fans around you.

Please remember that anyone involved in this concert may ask it to be removed, thrown-out, or stored for the show, this includes but not limited to venue staffs, artist management team, Team KPOPME, and any other authoritative figures involved in this production.

WHAT TO BRING

🎟 Concert Ticket

🔦 Fan Light

💖 Your Love for NCT 127

BAG POLICY

Coca-Cola Coliseum – Toronto
Small bags will be permitted inside the venue after security check. Backpack and bags the same size or larger are not allowed inside the venue. Bag check will be available.

Vancouver- Pacific Coliseum
Regular backpack size will be permitted inside the venue after security check. Duffle bags or larger is not allowed inside the venue. Please be mindful that there is no bag check available.

Camera Policy

Only with your cellular device.

If you get caught photographing or videotaping the show with any camera listed in the prohibited items list, then you may be removed from the concert hall.

KPOPME will NOT be responsible for any refund or compensation.

CAN WE ORGANIZE A FAN PROJECT?

Before proceeding with your amazing fan project(s), please email hello@kpopme.com with an email subject “NCT127inToronto Fan Project” or “NCT127inVancouver Fan Project” to have it confirmed by the artist’s management.

WHAT NOT TO BRING

🚫 Any types of camera & video camera, including but not limited to DSLR, digital camera, mirrorless, video camera, GoPro, and etc.

🚫 Tripod

🚫 Selfie Stick

🚫 Liquid Item, including but not limited to alcohol

🚫 Large sized posters, fan signs, and slogan banners

COAT CHECK

Coca-Cola Coliseum – Toronto
No coat check available.

Vancouver- Pacific Coliseum
No coat check available.

MERCH FAQ

IS KPOPME SELLING MERCH FOR THIS TOUR?

Official fanlight and merchandise is on sale from Friday, April 19 at 12:00PM EST on shop.kpopme.com until Sunday, May 5 at 11:59PM EST.

SHOP NOW: https://shop.kpopme.com/

ACCESSIBILITY FAQ

Contact info

Please contact each venue for the details.

TORONTO
Ticketmaster 👉 http://help.ticketmaster.ca/accessible-seating-tickets/
Coca-Cola Coliseum👉 https://mlse.com/accessibility-policy/

VANCOUVER
PNE Forum👉 https://www.pne.ca/event-information/amphitheatre-amenities-code-of-conduct-and-faq/

GENERAL FAQ

TYPE OF SHOW

NCT 127 WORLD TOUR NEO CITY: CANADA — The Origin is a full concert.

WHAT IS THE AGE LIMIT FOR THIS SHOW?

All ages show.

REQUEST FOR THE PRESS PASS

Please email media@kpopme.com with :

  • An email subject “NCT127inToronto Press Pass Request” or “NCT127inVancouver Press Pass Request”

 

  • In the email body please include:
    • Name of the Press
    • Name(s) & Position(s) of the individual’s who will be coming once a confirmation is given.
      Link to the article published about NCT 127 WORLD TOUR NEO CITY: CANADA — The Origin
    • Basic stats about the Press
      • eg. average # of viewers / per month

We appreciate all expressed interest, however, only selected press will be contacted. 

PHOTOGRAPHER AND/OR VIDEOGRAPHER

Please follow @KPOPMEENT on Facebook, Twitter, & Instagram for recruitments!

HOW LONG WILL THIS EVENT LAST?

Approximately 120 minutes.

STREET TEAM AND/OR VOLUNTEERS

Street team recruitment has ended.

Please follow @KPOPMEENT on Facebook, Twitter, & Instagram for any other recruitments!

MORE INFO ABOUT THIS TOUR

More info & Questions please email us

hello@kpopme.com